Our commitment to safety and training

At We Travel Cars Ltd, we prioritize the well-being of every child we transport. Our robust safety protocols and comprehensive training programs ensure a secure and supportive journey for children and young people with special educational needs (SEN) across Camden and surrounding areas.

Frequently asked questions

We understand you may have questions about the safety and quality of our SEN transport services. Here, we address the most common inquiries to provide you with peace of mind regarding our dedication to safeguarding and professional standards.

What are the most important things you do to make sure your SEN transport services are safe and reliable for children and young people?
Safeguarding First: All drivers and Passenger Assistants undergo the appropriate licensing, background and safeguarding checks before working on our SEN contracts. Safeguarding is embedded in everything we do, with regular refresher training and clear reporting procedures for any concerns.

Specialist Training: Our staff receive ongoing training in disability awareness, SEND passenger care, behaviour management, communication techniques, first aid awareness and customer service. This ensures they are equipped to support children with a wide range of physical, behavioural and additional needs.

Consistent Transport Teams: Wherever possible, we allocate the same driver, Passenger Assistant and vehicle to each child. Familiarity helps reduce anxiety, builds trust and creates a calm, predictable routine that many children with SEND benefit from.

Safe, Modern Fleet: Our fleet is regularly inspected and maintained to the highest standards, ensuring every vehicle is safe, clean and suitable for its purpose.

Beyond safe driving, how do you make sure every child feels comfortable and cared for during their journey with We Travel Cars Ltd?
At We Travel Cars Ltd, we understand that for many children and young people with Special Educational Needs and Disabilities (SEND), the journey to and from school is an important part of their day. Our goal is not only to provide safe transport, but to create a calm, reassuring and positive experience where every child feels valued, comfortable and cared for.

We achieve this by building strong relationships through consistency. Wherever possible, we allocate the same driver, Passenger Assistant and vehicle to each child, helping to create familiar routines and trusted relationships that reduce anxiety and build confidence over time.

Our staff take the time to understand each child's individual needs, preferences and communication style. We work closely with parents, schools and local authorities to follow agreed transport plans, ensuring that every journey is tailored to the child rather than expecting the child to adapt to the journey.

We also focus on creating a calm and welcoming environment within our vehicles, ensuring they are clean, comfortable, and equipped to meet diverse needs.

What kind of training do your drivers and staff receive to ensure they are well-prepared to work with children with special educational needs?
Safeguarding Children – Recognising and responding to safeguarding concerns, understanding reporting procedures and ensuring the welfare of every child is always the highest priority.

SEND Awareness – Understanding a wide range of additional needs, including autism, ADHD, learning disabilities, physical disabilities, sensory impairments and complex medical conditions.

Disability Awareness & Inclusion – Promoting dignity, respect, equality and inclusive practices for every passenger.

Behaviour Management – Practical strategies for supporting children who may become anxious or dysregulated, using calm, positive and non-confrontational approaches.

Communication Skills – Training in effective communication with children who have different communication needs, as well as working collaboratively with parents, schools and local authorities.

Passenger Assistant Training (PATS) – Safe boarding and alighting procedures, passenger care, mobility assistance and best practice for transporting vulnerable passengers.

First Aid Awareness – Equipping staff with the knowledge to respond effectively to medical emergencies.

Do you use the same drivers and Passenger Assistants for consistency?
Yes, wherever possible, we strive to allocate the same driver, Passenger Assistant, and vehicle to each child. This consistency is crucial for building trust, reducing anxiety, and establishing a predictable routine that greatly benefits children with SEND.

How do you ensure vehicles are safe and suitable for SEN transport?
Our entire fleet undergoes regular and rigorous maintenance and safety checks. Vehicles are specifically chosen and adapted where necessary to ensure they are clean, comfortable, and fully equipped to meet the diverse needs of children with SEN, including appropriate seating and accessibility features.

Committed to care and professional standards

Our dedication to safety, specialized training, and a supportive environment ensures peace of mind for parents and local authorities. Experience the difference of a service truly focused on the individual needs of every child.